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Return and Exchange Policy
Customer satisfaction is our top priority at Vignette Home Decor, Inc. and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Yellow Freight, Roadway, HomeDirect) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).
If you are not satisfied with your purchase from Vignette Home Decor, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge of 30% will apply to all returned shipments. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request.
Please contact a knowledgeable Vignette Home Decor designer to determine the exact restocking fee of the items you are ordering. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customers expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our online stores accessible at www.vignettehomedecor.com
Please contact a designer at 630-242-1649 or email us at rma@vignettehomedecor.com for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 10 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 8:00 AM to 8:00 PM CST.
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